By purchasing a ticket and/or attending any performance at Swift Creek Mill, you agree to the following Admissions Policies of Swift Creek Mill Theatre. This information is available online, in the Mainstage playbill and by request. The Admissions Policies are subject to change without notice.
Reservations: Phone: (804) 748-5203 Online: www.swiftcreekmill.com/tickets
Payment for Mainstage shows is required at the time of reservation. Visa, MasterCard, Discover, American Express, cash, and local checks are accepted. For show schedule, please contact our office or visit www.swiftcreekmill.com.
Office Hours: Mon. – Fri. 10 AM – 5 PM; (Box office phone is open two hours prior to the curtain time of each performance.)
Address: PO Box 41, 17401 Jefferson Davis Hwy, South Chesterfield, VA 23834 www.swiftcreekmill.com
Delivery Policy: Tickets are “will call,” print-at-home or mobile; will call tickets are available at the box office just prior to the performance. Tickets may be purchased at the door if available.
Mainstage Refund Policy: Individuals – Refunds for Mainstage tickets are available up to 48 hours prior to the performance. Rain checks are offered for individuals up to 24 hours prior and are redeemable for 2 years.
Groups – Group refunds are not available.
Youth Series Field Trip Refund Policy – Refunds are available for up to four (4) people 48 hours prior to the performance.
Seating: Mainstage productions are reserved seating. Advance reservations are recommended for Theatre Only and required for Buffet and Theatre. The buffet is offered in the main-level Mill Room and may be offered in the lower-level Granite Room, followed by the performance in the second-floor theatre.
Special Needs: We can best serve you when we know your needs at the time of your reservation. Elevator access and wheelchair seating are available for main level dining and second-floor theatre performances. Granite Room dining requires the use of stairs. Dining room assignments are made prior to the show date; please let our staff know your needs – physical, dietary, or other – in advance so that we may assist you.
Dining: Reservations are required for dining. Swift Creek Mill features dining in a refined, historic atmosphere. Our famous Virginia-style Buffet is offered prior to Mainstage performances. Doors open for dining two hours before curtain. Meal price includes appetizer, main course buffet, and dessert. Beverages and bar drinks are not included. Tax is applied to meal and a la carte items in accordance with state and local law. Our waitstaff works hard to provide exceptional service. Gratuity is appreciated.
Gift Certificates: Gift certificates may be purchased in any amount. Promotional gift certificates or passes expire according to the expiration date listed. Promotional gift certificates or passes may not be combined with other discounts, passes, promotions, or coupons, and they have no cash value.
Discounts: Senior, Military & Student discount – $5.00 off the normal ticket price for any Mainstage performance. Rush – $20 Theatre Only tickets and $10 Student Theatre Only tickets, based on availability one hour prior to any show. Discounts cannot be combined with other discounts, passes, promotions, or coupons, and they have no cash value.
Groups – Mainstage: Groups of 15 or more people qualify for special rates for Mainstage performances. For more information or to schedule your group outing, call (804) 748-5203 or e-mail firstname.lastname@example.org.
Groups – Youth: Student groups of 20 or more qualify for special rates for original Youth Series performances. Group rates do not apply for student performances of Mainstage shows. The Youth Series is designed for students attending with teachers, parents and/or chaperones. Tickets are not available for adults not accompanying a child. To reserve seats or for more information, call 804-748-5203 or e-mail email@example.com
Restrictions: The operation of cameras, video cassette recorders and other recording devices is strictly prohibited during all performances at Swift Creek Mill Theatre.
Theatrical Design: The Mill has a reputation for offering high quality theatre. Some Mainstage productions may include the use of strong language, special or strobe lighting, non-harmful fog machines, and/or other devices and techniques. Notice is given prior to these performances. Please feel free to inquire about the content and nature of a production prior to the show.
Smoking Policy: Swift Creek Mill Theatre maintains smoke-free buildings. The dining rooms are subject to the same Virginia smoking laws for restaurants. Occasionally, smoking by actors may be appropriate for the accurate portrayal of individual characters or the truthful telling of the story and is not intended to be construed as approval or glorification of the behavior of smoking.
Inclement Weather: In the event a show is canceled due to inclement weather, a rain check, refund or alternate performance date will be offered at the discretion of Management.
Security Policy: Your payment and personal information are safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the Internet.